Shipping policy
SHIPPING POLICY
Where we ship
We currently ship to the United States. If you're outside the US and want a pair, email us we'll tell you honestly whether we can get them to you.
How long it takes
Every RareKitty kit is made to order. We don't hold large amounts of finished stock,
Here's the honest timeline:
| Stage | Time |
|---|---|
| Processing (order confirmed, kit made and packed) | 2–3 business days |
| Transit (on its way to you) | 14–26 days |
| Total, order to doorstep | 16–29 days |
Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing the next business day.
Why it takes this long
Because we make to order rather than pre-stocking, and because that's the trade we've chosen to keep the price where it is.
We'd rather be upfront about the wait than surprise you with it after checkout. If a three-to-four week wait doesn't work for you, we completely understand — and we'd rather you knew before you paid than after.
Shipping costs
| Order value | Cost |
|---|---|
| Under $50 | $4.95 |
| $50 and over | Free |
Shipping is calculated at checkout before you pay.
Tracking
You'll get a confirmation email as soon as you order, and a second email with a tracking number once your kit ships — usually 2–3 business days later.
A note on tracking: it can be slow to update, and it's normal for tracking to sit unchanged for several days at a time while your parcel is in transit. That doesn't mean it's lost. If tracking hasn't moved in 10 days, email us and we'll chase it.
Delays
Occasionally things run late — customs, carrier backlogs, weather, peak season. We'll always tell you if we know about a delay affecting your order.
If your order passes 35 days from the date you ordered and still hasn't arrived, contact us. We'll either send a replacement or refund you in full. Your choice.
Wrong or incomplete address
Please double-check your address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we'll happily resend it — you'll just need to cover the reshipping cost.
If you spot a mistake in your address, email us straight away. If we haven't shipped yet, we can fix it.
Missing, lost or damaged
Damaged in transit: photograph the packaging and the kit and email us within 7 days of delivery. We'll replace it.
Marked delivered but not there: check with your household and neighbours, and give it 48 hours — parcels are sometimes scanned early. If it still hasn't turned up, email us and we'll sort it out.
Lost in transit: if tracking has stalled for 10+ days or your order passes 35 days, we'll replace or refund. No arguing about it.
Changing or cancelling an order
Email us as soon as you can. If your kit hasn't been made and packed yet, we'll cancel and refund in full, no questions. Once it's shipped we can't recall it — but our returns policy still applies.
Returns
Every kit includes a prepaid return label. If RareKitty isn't for you, put it back in the box, stick the label on, and send it back within 60 days for a full refund. Return shipping is on us.
Full details on our Returns & Refunds page.
Contact
Email: rarekitty.co@gmail.com We answer within one business day, Monday to Friday.